Frequently asked questions

Can I return the product if I don’t like it?

Of course. Once you receive your package, you have 2 weeks to send it back if you want. Please note that the product must be sent in perfect condition in its packaging without showing any signs of wear. Please hold on to the documents related to the shipping until we receive the package.

 

How can I return my product?

If you wish to return your product, please contact us via email (lauren@flavia-store.com) so that we can arrange everything. You need to confirm in your email that the product is in perfect condition and has not been worn. You need to send the product in its original packaging. Please hold on to the documents related to the shipping until we receive the package.

 

Do I have to pay for returns?

No, you do not have to pay for returns, we will take care of it. However, if you wish to send back your product, you do need to contact us via email (lauren@flavia-store.com) and confirm the product is in perfect condition and has not been worn.

 

What are the handbags made of?

The handbags are made of 60% recycled nylon and 40% PU. The handbags are vegan and cruelty-free. We do not use leather at FLAVIA.

 

Where are the handbags made?

The handbags are made in Florence, Italy.

 

How much does a handbag cost?

The handbags cost 400€, and will be sold at 350€ during the pre-order campaign from 1/09/2021 until 22/09/2021.

 

Do you ship worldwide?

Yes we do. Shipping costs are at the buyer’s charge, and additional customs fees may occur if you live outside of Europe as packages are sent from Belgium. 

 

Do I pay for the shipping costs?

Yes, shipping costs are at the buyer’s charge. We do offer free returns. Please note that packages are sent from Belgium, so additional customs fees may be applied if you are located outside Europe.

 

My handbag is damaged, what do I do?

If you experience any troubles with your handbag please contact us with your complaint at this email: lauren@flavia-store.com.

 

When will I receive my handbag?

If you ordered your handbag during a pre-order campaign, delivery time is estimated between 7 to 9 weeks. Orders placed from items in stock should normally be delivered within 2 weeks from the moment the package has been dispatched, depending on where you live as shipments are made from Belgium.

conscious fashion has never looked so good